Refund Policy

Updated: August 5, 2026

Information about returns, refunds, and cancellations

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At My Stuffs, customer satisfaction is important to us. This Refund Policy explains the circumstances under which refunds may be issued, how they are processed, and the timelines involved.

By placing an order on our website, you agree to the terms of this Refund Policy.

Section 1

Eligibility for Refunds

You may be eligible for a refund if:
  • You receive a damaged product.
  • You receive an incorrect product.
  • The product has a manufacturing defect.
  • Your order is cancelled before shipment.
  • Your prepaid order cannot be fulfilled due to stock unavailability.
  • The order is lost during transit and confirmed by the courier partner.

Refunds are subject to verification and approval by My Stuffs.

Section 2

Non-Refundable Situations

Refunds will generally not be approved in the following cases:
  • Change of mind after delivery.
  • Ordered the wrong product by mistake.
  • Product is incompatible with your device after purchase (unless compatibility was incorrectly stated by us).
  • Product shows signs of use, physical damage, or tampering.
  • Missing original packaging, accessories, manuals, or invoice.
  • Damage caused by improper installation, misuse, or accidents.
  • Products marked as Non-Returnable on the product page.
  • Software, digital products, or activation codes (if applicable).
Section 3

Return Inspection

Once the returned product is received:
  • Our team will inspect the product.
  • The inspection generally takes 2–5 business days.
  • If approved, the refund process will begin.
  • If rejected, the product may be shipped back to you.
Section 4

Refund Method

All prepaid order refunds will be processed through the original payment method used during checkout. Payments made through Razorpay will be refunded to the original:
  • Credit Card
  • Debit Card
  • UPI Account
  • Net Banking Account
  • Wallet
  • EMI payment source (where applicable)

We do not process refunds to alternate bank accounts unless legally required.

Section 5

Refund Timeline

Once your refund is approved:
  • Refund initiation: Within 2 business days
  • Bank/Card/UPI processing: 5–10 business days

Actual credit timelines depend on your bank, card issuer, UPI provider, or payment service.

Section 6

Order Cancellation Refunds

Before Shipment If you cancel your prepaid order before it has been shipped, you will receive a full refund. After Shipment Orders that have already been dispatched generally cannot be cancelled. You may request a return after delivery if the product qualifies under our Return Policy.
Section 7

Failed or Duplicate Payments

If your payment is: * Deducted but the order was not placed, * Processed more than once for the same order, please contact our support team with your payment details.

Verified failed or duplicate payments are typically refunded through Razorpay within 5–10 business days.

Section 8

Out-of-Stock Orders

If a product becomes unavailable after payment has been successfully completed:
  • Your order may be cancelled.
  • You will receive a full refund through the original payment method.
Section 9

Damaged or Incorrect Products

If you receive a damaged product, a defective product, or an incorrect product, please notify us within 48 hours of delivery. You may be asked to provide: * Order Number * Photos of the product * Photos of the packaging * A brief description of the issue After verification, we may offer:
  • Replacement (subject to availability), or
  • Full refund.
Section 10

Lost Shipments

If your shipment is confirmed lost by our shipping partner, a replacement or full refund will be processed after verification.
Section 11

Shipping Charges

Shipping charges are generally non-refundable, except when:
  • The wrong product was shipped.
  • The product arrived damaged.
  • The order could not be fulfilled due to our error.
Section 12

Promotional Offers & Coupons

If an order was placed using:
  • Coupon Codes
  • Promotional Discounts
  • Cashback Offers

The refund amount will be calculated based on the actual amount paid after discounts. Coupons used during purchase are generally not reinstated unless otherwise specified.

Section 13

Refund Status

Once your refund has been initiated, you will receive confirmation via email or SMS. If you have not received your refund after 10 business days, please:
  • Check with your bank or payment provider.
  • Contact our customer support with your Order ID and Payment Reference.
Section 14

Right to Refuse Refunds

My Stuffs reserves the right to refuse refund requests that:
  • Violate this Refund Policy.
  • Involve suspected fraud or abuse.
  • Include returned products that fail inspection.
  • Do not meet the eligibility criteria.
Section 15

Contact Us

For any refund-related questions or assistance, please contact us:

Phone

+91 9433762003

Business Hours

Monday – Saturday, 10:00 AM – 7:00 PM (IST)

By placing an order with My Stuffs, you acknowledge that you have read, understood, and agree to this Refund Policy.

Have questions about refunds?

Contact our support team before initiating any return.

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